Repairing Outlook PST file in case of abrupt MS Outlook 2002 crash

Are you using MS Word as the default email editor for MS Outlook 2002? If yes, then chances are that you may be facing abrupt Outlook crash every now and then. This repeated Outlook crash, at times, can corrupt the Outlook PST file. In such cases, you should look to resolve the issue by solving the MS Word problem. However, if the issue is not resolved then you should use a third-party PST repair tool to repair Outlook PST file.

Consider a scenario wherein you want to send an email message using MS Outlook 2002. You change the message type from HTML to RTF, compose the message, and then send the message. However, Outlook crashes when you try to send it. An error message is displayed, as a result, that is:

“Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.”

When you view the error signature in the error report, it displays the following error report:

“OAER: Outlook Quits Unexpectedly After You Send a Message by Using Word Mail”


There could be the following reasons for such strange behavior of MS Outlook 2002:
• You are using MS Word 2002 as the default e-mail editor for MS Outlook 2002. Thus, there could be some bugs in the current version of the MS Word 2002, which are causing it to crash abruptly.
• The PST file integrated with Outlook has corrupted, which is causing it to crash abruptly, and repeatedly.

Resolution:

To resolve such situation, you should perform the following methods:

• Upgrade MS Word version: You should upgrade the version of MS Word 2002 using a hotfix available on the Internet.
• Remove MS Word as the default editor for Outlook: You should remove MS Word as the default e-mail editor for Outlook using the following steps:
◦ Click Tools | Options | Mail Format.
◦ Clear the selected 'Use Microsoft Word to edit e-mail messages' check box.
◦ Close the 'Mail Format' dialog box.

However, if you still are facing the similar problems while sending the emails, it means that the PST file is corrupt. In such cases, you should use the in-built Inbox Repair (Scanpst.exe) tool. It is used to repair the index of PST file and rebuild its headers. Restart Outlook and try to send an email message. The problem would be resolved by now.

However, if the problem is still there then you should use a third-party Outlook repair utility to repair PST file. Such PST file repair tools are read-only in nature that do not overwrite the existing PST while scanning it.

Outlook PST Repair is an Outlook repair software that repairs PST files from all cases of corruption from MS Outlook 2010, 2007, 2003, 2002, and 2000. It recovers various Outlook objects such as emails (with attachments), contacts, notes, tasks, journals, etc. In addition, this PST repair software preserves the formatting of the RTF and HTML messages. It is compatible with Windows 7, Vista, Server 2003, XP, and 2000.