MS Outlook 2002 shows unexpected behaviour when you print e-mail?

The XPrint ActiveXControl and XPrint add-in allow you to print Outlook forms as they appear on the screen i.e. what you see is what you get (WYSIWYG). You can use the control and add-in separately or both at the same time. But, at times when you print and close an e-mail message, Microsoft Outlook might quit unexpectedly with an error message. This problem can arise due to incompatibility issues between the add-in/control and your Outlook version. Meanwhile, if you make repeated attempts to reopen the Outlook account and it exits abruptly, you might end up corrupting your PST file.

In such situations, you can rely on an inbuilt utility namely the Inbox Repair Tool (Scanpst.exe). And, if this tool doesn't help you in removing errors from your corrupt PST file, then it is advised you get hold of an advanced yet reliable PST repair software.

Consider a scenario, wherein, you are using Microsoft Outlook 2002. When you print an e-mail message and then close it, your Outlook might behave strangely or quit unexpectedly. Additionally, you will receive the following error message:

"Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience."

You may receive the above said error message if you have both the Outlook 2000 XPrint ActiveX Control and the XPrint Add-in installed on your system. Microsoft doesn't support the use of Outlook 2000 XPrint ActiveX Control and the XPrint Add-in with the later versions of Outlook 2000. This means that the error has its roots in the incompatibility issue between the XPrint ActiveX Control, XPrint Add-in and Outlook 2002 version.

Moreover, when you repeatedly make attempts to print a specific mail and Outlook closes unexpectedly, the PST file of your Outlook account gets corrupt. In such situations, it becomes essential for you to consider effective Outlook PST repair steps.

How to Solve the Problem ?

You can eliminate the incompatibility issue by removing or turning off the XPrint Add-in option. To do this, execute the following steps:

• On the Tools menu, click Options.
• On the Other tab, click Advanced Options.
• In the Advanced Options dialog box, click Add-In Manager.
• Click to clear the XPrint Add-in check box
• If the above-mentioned steps do not help you isolate the issue, it signifies that your PST file is corrupt. Use the Scanpst.exe and get a corruption-free copy of your PST file.

However, if issues still plague your PST files and Outlook account, then go for a third-party PST repair software.

The most comprehensive and safe software solution comes in the form of PST Repair tool which helps you to repair corrupt PST files in an efficient manner. Equipped with simple and graphical user interface this Outlook PST repair application works well for both technical and non-technical users. It supports Outlook 2010, 2007, 2003, 2002, and 2000.